Returns and Warranty
Questions regarding returns, exchanges, and warranty
What is LifeStraw's return and refund policy?
Find your return window and first step by where you bought your LifeStraw: LifeStraw.com (US, Canada, UK), our EU website, or a retailer. Includes what to do if a product is damaged or defective.
LifeStraw EU Return Policy
Bought from our EU website? Compare your 14-day right of withdrawal with the 30-day refund option, see how to start, and find the return address and full terms.
Are LifeStraw products covered by a warranty?
LifeStraw takes pride in our products and stands by the quality, materials, and workmanship. All LifeStraw products and parts (excluding LifeStraw Carbon Filters) are warranted to be free from material defects and workmanship for 3 years. LIFESTRAW 3
Warranty Support FAQs
Learn where LifeStraw can fulfill warranty replacements and spare parts, how to submit a request, and when to contact a local retailer or distributor.
Replacement Parts
Yes. LifeStraw products and parts are covered by the applicable LifeStraw Limited Warranty against qualifying defects in materials and workmanship when used as directed. Most LifeStraw products and parts are covered for three years from the date of p
Returns and Warranty FAQ for Amazon and Third Party Retailer Purchases
Start with the original retailer whenever possible, especially if you are still within their return or exchange window. This is usually the fastest path to a return or exchange, and many retailers can process the request directly. Return policies var
Bought from Amazon, REI, Target or another retailer
If you bought your LifeStraw from a store or marketplace, start with the retailer. Here is what to do and when we can help with a warranty claim.
Returns for LifeStraw.com orders shipped to the US
You have 30 days from purchase to return an eligible LifeStraw.com order shipped to the US. Here is what you need, how to start, and how refunds work.
Returns for LifeStraw.com orders shipped to Canada or the UK
You have 30 days from purchase to return an eligible LifeStraw.com order shipped to Canada or the UK. Email us first, then ship to our US warehouse.