Returns and Warranty
Questions regarding returns, exchanges, and warranty
What is LifeStraw's return and refund policy?
We want your LifeStraw experience to be simple and fair. Below is an overview of what can be returned, what is not eligible for return, and how to contact us if your product arrives damaged or has a defect. EU customers: if you purchased from our EU
LifeStraw EU Return Policy
If you would like to return an item purchased from our EU LifeStraw website, please follow the guidelines below. If you are a consumer purchasing from lifestraw.com in the European Union, you have the right to withdraw from your purchase within 14 da
Are LifeStraw products covered by a warranty?
LifeStraw takes pride in our products and stands by the quality, materials, and workmanship. All LifeStraw products and parts (excluding LifeStraw Carbon Filters) are warranted to be free from material defects and workmanship for 3 years. LIFESTRAW 3
Warranty Support FAQs
Learn where LifeStraw can fulfill warranty replacements and spare parts, how to submit a request, and when to contact a local retailer or distributor.
Replacement Parts
Yes. LifeStraw products and parts are covered by the applicable LifeStraw Limited Warranty against qualifying defects in materials and workmanship when used as directed. Most LifeStraw products and parts are covered for three years from the date of p
Returns and Warranty FAQ for Amazon and Third Party Retailer Purchases
Start with the original retailer whenever possible, especially if you are still within their return or exchange window. This is usually the fastest path to a return or exchange, and many retailers can process the request directly. Return policies var