Returns for LifeStraw.com orders shipped to the USUpdated 2 hours ago
You have 30 days from your purchase date to return an eligible item. You'll do it all online through our returns portal.
Defective, damaged or not working? You can still return it. Email Customer Service at [email protected] first, before you start a return, and we'll guide you. See Damaged, defective or quality issue.
Is my item eligible?
- Purchased directly from LifeStraw.com and shipped to the US
- Within 30 days of the original purchase
- Unused and in original manufacturer-labeled packaging
- Not a final sale item
The unused and original-packaging condition applies to standard returns. If your product is defective or damaged, you can still return it. Contact Customer Service first.
What you need
- Your LifeStraw.com order number
- The shipping ZIP code or email address on the order
- Your purchase date. It must be within the last 30 days
How to return an item
- Open the Return and Warranty Portal.
- Enter your order number and your shipping ZIP code or email address.
- Follow the portal's prompts. What you enter decides your next steps, and the portal tells you what to do.
- Do what the portal says next, including how to send the item back.
Your refund
We refund your original payment method after our warehouse team receives and processes your item. Allow up to 15 days from the day we receive it.
- Original shipping charges are not refundable.
- Duty fees, if you paid any, are not refundable.
Common questions
Can I return a final sale item?
No.
I bought this on Amazon or at a store. Can I use this portal?
No. The portal is for LifeStraw.com orders only. Contact the retailer, or see Bought from a retailer.
Who pays return shipping?
You do, along with any duties or taxes, unless the product is returned because of a defect and is under warranty.
What if my package is lost on the way back?
We're not responsible for returned products lost in transit. We suggest sending it with a trackable carrier.
What if a shipment to me can't be delivered?
If a shipment from us is undeliverable because of an incorrect address or a delivery access issue, you are responsible for the cost of reshipping it to you.
Can't find your order number?
Look in your order confirmation email, or email [email protected] with your purchase date and we'll help.