My order arrived damaged... What should I do?Updated 12 hours ago
If your LifeStraw item arrived damaged, please submit a warranty request so our team can review the issue.
Submit a return or warranty request for purchases made directly through LifeStraw.com in the United States.
For purchases from EU LifeStraw.com, please email [email protected] with the requested information below so we may better assist you.
For purchases from Amazon, another retailer, or a distributor, contact the original seller or the LifeStraw distributor serving your region. LifeStraw can provide direct warranty replacement fulfillment only within the European Union, Canada, and the United States.
Replacement spare parts can only be shipped within the United States. Customers outside the United States should contact their local retailer or distributor for available support.
When contacting us or a local support provider, include:
- Order number or proof of purchase
- Photos of the damage
- Product name or model
- A short description of the issue
- Your country and postal code
Submitting a request does not guarantee approval, a replacement, or part availability. The applicable team will review your information and confirm the available options.