My order arrived damaged... What should I do?Updated 2 months ago

We want you to have the best experience possible when ordering and using our LifeStraw products. If an item arrives damaged, please file for a warranty replacement. 

Please click HERE to submit your request. 

If you need additional assistance or would like a specific replacement part, please contact us at [email protected] and provide us with:

•        Order number 
•        Photos of the damages 
•        Complete shipping address and phone number 

Once we have this information, we would be happy to send a replacement or replacement part.