Bought from Amazon, REI, Target or another retailerUpdated 2 hours ago
If you bought your LifeStraw from a store or marketplace, that retailer handles your return. We can't process it.
What to do
- Contact the retailer or distributor where you bought it first.
- Follow their return policy and deadline.
Please don't mail it to us. We can't accept returns of items bought from Amazon, REI, Target or other retail partners, and we can't take responsibility for items sent to us.
If the product is damaged, defective or not working
Reach out to the retailer or distributor you bought it from first.
If you're in the US, Canada or the EU
Start with the retailer. If it can't help, we may review a warranty claim for a product you bought new from an authorized retailer or distributor. Email [email protected], tell us where you bought it and include your proof of purchase. Please don't use the Return and Warranty Portal for retailer purchases.
A warranty claim covers a replacement product or part only. It doesn't include a refund.
Outside the US, Canada and the EU
We can't ship warranty replacements to you directly. Contact your local LifeStraw distributor. Find an authorized seller or local distributor.
Bought renewed, used or refurbished?
Products from Amazon Renewed, or from REI's Garage or ReSupply, are refurbished. They aren't covered by our warranty.