Are LifeStraw products covered by a warranty?Updated 15 days ago
LifeStraw takes pride in our products and stands by the quality, materials, and workmanship. All LifeStraw products and parts (excluding LifeStraw Carbon Filters) are warranted to be free from material defects and workmanship for 3 years.
LIFESTRAW 3-YEAR LIMITED WARRANTY
Your LifeStraw product is warranted against defects in materials and workmanship for a period of three (3) years from the date of purchase ("Warranty Period") when used in compliance with the user guide. This three-year limited warranty ("Limited Warranty") does not apply to normal wear and tear, breakage or damage from dropping, or damage from accidents, misuse (including failure to follow product documentation), lost or stolen products, neglect, disassembly, alterations, and external causes such as thermal or environmental conditions.
The LifeStraw Limited Warranty does not cover any products that were purchased used or refurbished, such as products from Amazon Renewed or REI's Garage or ReSupply.
The LifeStraw warranty covers product replacement only. Refunds are only available within 30 days of purchase for items bought directly from LifeStraw.com or our EU website.
If your warranty-eligible LifeStraw product needs repair or replacement, but we no longer manufacture the product, we may offer to replace your product with one of comparable value and function.
This warranty applies to orders from LifeStraw.com and our EU website.
HOW TO MAKE A WARRANTY CLAIM
If your LifeStraw product proves defective within the Warranty Period, email [email protected] with:
- The model number of your product
- A description of the defect and at least two photos
- Your full address and contact information
- Your purchase receipt or other proof of the purchase date
For other steps by where you bought, see Damaged, defective or quality issue.
WARRANTY FULFILLMENT AND INTERNATIONAL PURCHASES
LifeStraw currently provides direct warranty replacement product fulfillment within the United States, Canada, and the European Union. We also send warranty replacements to the United Kingdom for LifeStraw.com orders that are within the warranty period. Replacement spare parts, however, can only be shipped within the United States. If you are located outside of these service regions, we may be unable to ship a replacement product or spare part directly to your location.
If your LifeStraw product was purchased through Amazon, an authorized retailer, or an international distributor outside of these regions, please contact the original seller or the LifeStraw distributor serving your region for available local warranty support.
You can find a list of LifeStraw international distributors here:
https://help.lifestraw.com/en-US/do-you-have-a-list-of-international-distributors-4012806
Availability of LifeStraw products through a retailer or marketplace does not necessarily mean that LifeStraw's fulfillment centers can ship warranty replacements or spare parts to that country.
This limitation relates to direct replacement fulfillment and does not limit any rights or remedies you may have under applicable local consumer protection laws.
Note: The 3-Year Limited Warranty excludes LifeStraw Carbon Filters; these are covered under a separate, 60-day limited warranty.
LIFESTRAW CARBON FILTERS 60-DAY LIMITED WARRANTY
Your LifeStraw Carbon Filters are warranted against defects in materials and workmanship for a period of sixty (60) days from the date of purchase ("Warranty Period") when used in compliance with the user guide. This 60-day limited warranty ("Limited Warranty") does not apply to normal wear and tear, breakage or damage from accidents, misuse (including failure to follow product documentation), lost or stolen products, neglect, or disassembly, alterations, and external causes such as environmental conditions.