Warranty Support FAQsUpdated 15 days ago

Where can LifeStraw fulfill warranty replacements?

LifeStraw can provide direct warranty replacement fulfillment within the European Union, Canada, and the United States. We also send warranty replacements to the United Kingdom for LifeStraw.com orders that are within the warranty period. If you are outside these regions, contact the original seller or a local LifeStraw distributor for available warranty support.

Where can LifeStraw ship spare replacement parts?

Replacement spare parts can only be shipped within the United States. If you are outside the United States, contact the original retailer or a local LifeStraw distributor to ask about available parts or local support.

Find an authorized seller or local distributor.

If you purchased directly from LifeStraw.com in the United States

Email Customer Service at [email protected] first and we'll guide you. You will need your LifeStraw.com order number and the shipping zip code or email address used at checkout when you use the Return and Warranty Portal.

If you purchased from another retailer or distributor

Start with the original retailer or distributor. If you are in the United States, Canada, or the European Union and the retailer cannot help, LifeStraw may review a warranty claim for a product purchased new from an authorized retailer or distributor, with valid proof of purchase. A warranty claim covers a replacement product or part only, not a refund. Do not submit a third-party order through the LifeStraw portal.

For purchases outside the European Union, Canada, and the United States, direct LifeStraw warranty replacement fulfillment is unavailable. Contact your local distributor for available support.

For spare-part requests, include the product model, part needed, issue description, purchase source, proof of purchase when relevant, and your country and postal code. Part availability and eligibility must be confirmed by the appropriate team.

What does the warranty cover?

LifeStraw products and parts are covered for three years from the date of purchase against defects in materials and workmanship during normal use. Carbon filters have a separate 60-day limited warranty. The warranty does not cover accidental damage, misuse, improper care, normal wear and tear, products that have reached the end of their filter life, or products purchased used or refurbished, such as from Amazon Renewed or REI's Garage or ReSupply.

Submitting a request does not guarantee approval, a replacement, or part availability. The applicable team will review the request and confirm the available options.

For full steps by where you bought, see Damaged, defective or quality issue.