Warranty Support FAQsUpdated 13 hours ago
Where can LifeStraw fulfill warranty replacements?
LifeStraw can provide direct warranty replacement fulfillment within the European Union, Canada, and the United States. If you are outside these regions, contact the original seller or a local LifeStraw distributor for available warranty support.
Where can LifeStraw ship spare replacement parts?
Replacement spare parts can only be shipped within the United States. If you are outside the United States, contact the original retailer or a local LifeStraw distributor to ask about available parts or local support.
Find an authorized seller or local distributor.
If you purchased directly from LifeStraw.com in the United States
Submit your warranty request through the Return and Warranty Portal. You will need your LifeStraw.com order number and the shipping zip code or email address used at checkout.
If you purchased from another retailer or distributor
Start with the original retailer if you are still within its return or exchange window. If the retailer cannot help, LifeStraw may review an eligible warranty request for a product purchased new with valid proof of purchase. Do not submit a third-party order through the LifeStraw portal.
For purchases outside the European Union, Canada, and the United States, direct LifeStraw warranty replacement fulfillment is unavailable. Contact your local distributor for available support.
For spare-part requests, include the product model, part needed, issue description, purchase source, proof of purchase when relevant, and your country and postal code. Part availability and eligibility must be confirmed by the appropriate team.
What does the warranty cover?
Most LifeStraw products are covered for three years against qualifying manufacturing defects during normal use. Carbon filters and activated carbon plus ion exchange filters have a separate 60-day limited warranty. The warranty does not cover accidental damage, misuse, improper care, normal wear and tear, products that have reached the end of their filter life, or products purchased used or refurbished.
Submitting a request does not guarantee approval, a replacement, a refund, or part availability. The applicable team will review the request and confirm the available options.