Returns and Warranty FAQ for Amazon and Third Party Retailer PurchasesUpdated 2 months ago

I bought my LifeStraw on Amazon or from a retailer. How do I start a return?

Start with the original retailer whenever possible, especially if you are still within their return window. This is usually the fastest path to a full resolution, and many retailers can process returns or exchanges immediately.

What are typical return windows for common retailers?

Return policies can vary by seller and location, but typical windows include:

Amazon: 30 days
REI: 1 year
Target: 90 days
Walmart: 90 days
Crate and Barrel: 30 days

Always confirm the specific policy on your order receipt or retailer account.

What if I am outside the return window or the retailer cannot help?

If the return window has passed or the retailer is unable to assist, we can provide a warranty replacement under LifeStraw’s three year warranty against defects when used as directed.

To begin, reply with:

1 to 2 photos of the issue
Product description, including size and color
Proof of purchase
Your shipping address and phone number

Can I get a refund from LifeStraw for an Amazon or retailer purchase?

We do not offer refunds for purchases made outside LifeStraw.com. For refunds, please work directly with the original retailer whenever possible.

Will you send replacement parts internationally?

Replacement availability and shipping depend on the part and destination. At this time, we are unable to send replacement parts to all countries.

What happens after I submit my information?

Once we receive the requested details, we will review your claim and begin processing the best available solution.

Where can I find your full warranty policy?

For complete warranty details, please visit our warranty page