Returns for LifeStraw.com orders shipped to Canada or the UKUpdated 2 hours ago
You have 30 days from your purchase date. Email us first, then ship to our US warehouse. Please read the cost section before you ship, because you pay for the return.
Defective, damaged or not working? You can still return it. Email us first, before you send anything. See Damaged, defective or quality issue.
Is my item eligible?
- Purchased directly from LifeStraw.com and shipped to Canada or the UK
- Within 30 days of the original purchase
- Unused and in its original manufacturer-labeled packaging
- Not a final sale item
The unused and original-packaging condition applies to standard returns. If your product is defective or damaged, you can still return it. Email us first.
How to return it
- Email [email protected] before you ship. List the items you want to return and your purchase date.
- Put a copy of your invoice inside the package.
- Ship the package to the address below.
- Reply to your original email with the tracking number. Use a shipping service that provides one.
Return address
USA Fulfillment
1870 Lynnbury Woods Rd
Dover, DE 19904
United States
What you pay
You cover return shipping, customs charges and any other fees, unless the product is returned because of a defect and is under warranty. We don't provide prepaid return labels for standard returns and we don't reimburse these costs. Because the package goes to the United States, customs charges may apply to you.
Your refund
We refund your original payment method after our warehouse team receives and processes your item. Allow up to 15 days from the day we receive it.
- Original shipping charges are not refundable.
- Duty fees, if you paid any, are not refundable.
Common questions
I'm in the UK. Can you send a warranty replacement?
Yes, if you bought it through LifeStraw.com and it's still within the 3-year warranty period. Email us first and we'll walk you through it. If you bought from a retailer, find a local distributor: Find an authorized seller or local distributor.
Can I just ship it without emailing first?
No. Email us first with the items you want to return and your purchase date.
Will you send me a prepaid label?
No, not for standard returns. You arrange and pay for the shipping. If you're returning a defective product that's under warranty, contact us first.
What if my package is lost on the way back?
We're not responsible for returned products lost in transit. Use a trackable carrier and send us the tracking number.
Will you refund the customs fees I paid?
No. Customs charges and duty fees aren't reimbursed.
I bought from Amazon or a store, not LifeStraw.com.
These steps don't apply. Contact the retailer, or see Bought from a retailer.
What if a shipment to me can't be delivered?
If a shipment from us is undeliverable because of an incorrect address or a delivery access issue, you are responsible for the cost of reshipping it to you.