Returns, Exchanges, Warranty and Replacement Parts
Questions regarding returns, exchanges, and warranty
What is LifeStraw's return and refund policy?
We want your LifeStraw experience to be simple and fair. Below is a clear overview of what can be returned, what cannot, and how to request help if something arrives damaged or defective. You may return unused items purchased on LifeStraw.com within
LifeStraw EU Return Policy
If you would like to return an item purchased from our EU LifeStraw website, please follow the guidelines below. To qualify for a return, your item must:. Please ship eligible returns to:. LifeStraw Returns Dept. Walravenlaan 11. 1119 ME Schiphol-Rij
Are LifeStraw products covered by a warranty?
ifeStraw takes pride in our products and stands by the quality, materials, and workmanship. All LifeStraw products and parts (excluding LifeStraw Carbon Filters) are warranted to be free from material defects and workmanship for 3 years. LIFESTRAW 3-
Warranty Support FAQs
At this time, we are only able to provide warranty replacement shipments within the EU, United States, and Canada. If you are located outside of these regions, we are unable to ship warranty replacements at this time. What is covered?Your product is
Replacement Parts
Yes. Your LifeStraw product is covered by a three year warranty against defects when used as directed. This warranty does not apply to products purchased used or refurbished, including Amazon Renewed or REI ReSupply. If a part fails due to a defect d
Returns and Warranty FAQ for Amazon and Third Party Retailer Purchases
Start with the original retailer whenever possible, especially if you are still within their return window. This is usually the fastest path to a full resolution, and many retailers can process returns or exchanges immediately. Return policies can va