Are LifeStraw products covered by a warranty?

LifeStraw takes pride in our products and stands by the quality, materials, and workmanship. All LifeStraw products and parts (excluding LifeStraw Carbon Filters) are warranted to be free from material defects and workmanship for 3 years.  

LIFESTRAW 3-YEAR LIMITED WARRANTY

Your LifeStraw product is warranted against defects in materials and workmanship for a period of three (3) years from the date of purchase (“Warranty Period”) when used in compliance with the user guide. This three-year limited warranty (“Limited Warranty”) does not apply to normal wear and tear, breakage or damage from dropping, or damage from accidents, misuse (including failure to follow product documentation), lost or stolen products, neglect, disassembly, alterations, and external causes such as thermal or environmental conditions. 

The LifeStraw Limited Warranty does not cover any products that were purchased used, or refurbished. 

If your warranty-eligible LifeStraw product needs repair or replacement, but we no longer manufacture the product, we may offer to replace your product with one of comparable value and function.

Note: The 3-Year Limited Warranty excludes LifeStraw Carbon Filters; these are covered under a separate, 60-day limited warranty. 

LIFESTRAW CARBON FILTERS 60 -DAY LIMITED WARRANTY 

Your LifeStraw Carbon Filters are warranted against defects in materials and workmanship or a period of sixty (60) days from the date of purchase (“Warranty Period”) when used in compliance with the user guide. This 60-day limited warranty (“Limited Warranty”) does not apply to normal wear and tear, breakage or damage from accidents, misuse (including failure to follow product documentation), lost or stolen products, neglect, or disassembly, alterations, and external causes such as environmental conditions.  

The LifeStraw Limited Warranty does not cover any products that were purchased used, or refurbished.