My order arrived damaged... What should I do?
We want you to have the best experience possible when ordering and using our LifeStraw products. If an item arrives damaged, please file for a warranty replacement.
Please click HERE to submit your request.
If you need additional assistance or would like a specific replacement part, please contact us at info@lifestraw.com and provide us with:
- Order number
- Photos of the damages
- Complete shipping address and phone number
Once we have this information, we would be happy to send a replacement or replacement part.