My order arrived damaged... What should I do?

We want you to have the best experience possible when ordering and using our LifeStraw products. If an item arrives damaged, please file for a warranty replacement.

Please click HERE to submit your request.

If you need additional assistance or would like a specific replacement part, please contact us at info@lifestraw.com and provide us with:

  •        Order number
  •        Photos of the damages
  •        Complete shipping address and phone number

Once we have this information, we would be happy to send a replacement or replacement part.

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