What is LifeStraw's return and refund policy?


At LifeStraw, we are fully committed to providing you with water filtration products you can trust but are also super happy with! But, if you are not completely satisfied with your purchase, you can return this to us free of charge.

For orders purchased from lifestraw.com, returns are accepted within 45 days from the date of delivery. Please use this link to fill out a form requesting your order number, email address, and the reason for the return.  

Returns within our policy window will be refunded to the original card on file once received and processed by our warehouse team.

If your product(s) were purchased from another authorized retailer, you would need to return the product to that same retailer.

Note: Original shipping charges and duty fees are non-refundable (if any). If a returned shipment was determined undeliverable by a carrier (e.g., the address provided was incorrect or the courier did not have access to the delivery address), the customer shall be responsible for the re-shipping costs of the returned product.

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