What is LifeStraw's return and refund policy?

LIFESTRAW RETURNS MADE EASY

At LifeStraw, we are fully committed to providing you with water filtration products you can trust and love! If you are not completely satisfied with your purchase, you can return it to us free of charge.

For orders purchased from LifeStraw.com, returns are accepted within 45 days from the date of delivery. Please use this link to submit a return request, including your order number, email address, and reason for the return.

General Policy:

• Items must be unused, in their original condition, and returned within 45 days of delivery.
• A valid proof of purchase is required.

Defective or Damaged Items:

If your product is defective or is damaged during shipping, it may be eligible for a warranty replacement rather than a return. If you ordered through LifeStraw.com, please submit a request through this link, and our team will assist you. If you ordered through a third party, please send an email to info@lifestraw.com and include: 1. Your Name 2. Your Email 3. A copy of your receipt 4. A picture of the product in question.

Exclusions:

• Discounted Products: Orders with discounts may not be eligible for returns.
• Final-Sale Items: Cannot be returned.

Fees and Additional Charges:

• A 3% restocking fee applies to any return with a product value exceeding $350.
• Returns within our policy window will be refunded to the original payment method once received and processed by our warehouse team.
• If your product was purchased from another authorized retailer (i.e. Amazon), you must return it to that same retailer.

Additional Notes:

• Original shipping charges and duty fees are non-refundable (if applicable).
• If a returned shipment is deemed undeliverable due to an incorrect address or lack of access for delivery, the customer is responsible for re-shipping costs.