Warranty Support FAQs
Where we can ship warranty replacements
At this time, we are only able to provide warranty replacement shipments within the EU, United States, and Canada. If you are located outside of these regions, we are unable to ship warranty replacements at this time.
If you purchased directly from LifeStraw.com
What is covered?
Your product is covered by a 3 year warranty against manufacturing defects when used as directed.
Please note: this warranty does not apply to used or refurbished products.
How do I start a warranty request?
Submit your request through our warranty portal:
https://lifestraw.loopreturns.com/#/
You will need:
- Your LifeStraw.com order number
- Your shipping zip code or the email used at checkout
If you purchased from another retailer
What should I do first?
Please start with the original place of purchase, especially if you are still within their return window. Common retailer return periods include:
- Amazon: 30 days
- REI: 1 year
- Target: 90 days
If the retailer cannot help:
If you are outside the retailer return period or they are unable to assist, we may still be able to help. Please email info@lifestraw.com with:
- 1 to 2 photos of the issue
- Product description (including size and color, if applicable)
- Proof of purchase (or your LifeStraw.com order number, if available)
- Your shipping address and phone number
- Optional: Lot number or PO number from the box or packing label, if available
Once we have this information, a member of our team will review your request and follow up with next steps.
YOUR SOLE AND EXCLUSIVE REMEDY UNDER YOUR LIFESTRAW WARRANTY
If a defect arises and you return your LifeStraw product during the Warranty Period, VESTERGAARD FRANDSEN INC. DBA LifeStraw (“LifeStraw”) will, in its sole discretion and to the extent permitted by law, either replace the defective part with a new one that is functionally at least equivalent to yours, or refund all or part of the amount you paid for the product, exclusive of shipping. Monetary refunds are available only for warranty-eligible products purchased directly on LifeStraw.com. Warranty-eligible products purchased through other channels will only be considered for product or component replacement. If we replace your LifeStraw product, the replaced product will continue to be warranted for the remaining time of the original Warranty Period. All returned parts for which you have received a refund or replacement will become the property of LifeStraw, and LifeStraw reserves the right to request that you mail the product to back to us at no cost to you. The LifeStraw Limited Warranty does not cover any additional property other than the LifeStraw product.
LIFESTRAW WARRANTY LIMITATIONS AND EXCLUSIONS
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
No representative of LifeStraw and its affiliates or any third party is authorized to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY LIFESTRAW PROVIDES FOR YOUR LIFESTRAW PRODUCT AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. LIFESTRAW EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND REMEDIES OF ANY KIND, WHETHER EXPRESS, STATUTORY, OR IMPLIED, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LIFESTRAW AND ITS AFFILIATES SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY—WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE—FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH YOU LIFESTRAW PRODUCT OR THESE TERMS, WHETHER OR NOT LIFESTRAW OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY IN CONNECTION WITH LIFESTRAW PRODUCT OR THIS LIMITED WARRANTY WILL NOT EXCEED THE PURCHASE PRICE THAT YOU ACTUALLY PAID.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG A WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.