How do I make a warranty claim for my LifeStraw ® product?
If your LifeStraw product proves defective within the warranty period, please email us at remy@lifestraw.com.
Your warranty claim must include the following information:
- full name of LifeStraw product
- description and at least two photos of the defect
- your full address and contact information
- your purchase receipt or other proof of the date purchased
YOUR SOLE AND EXCLUSIVE REMEDY UNDER YOUR LIFESTRAW WARRANTY
If a defect arises and you return your LifeStraw product during the Warranty Period, VESTERGAARD FRANDSEN INC. DBA LifeStraw (“LifeStraw”) will, in its sole discretion and to the extent permitted by law, either replace the defective part with a new one that is functionally at least equivalent to yours, or refund all or part of the amount you paid for the product, exclusive of shipping. Monetary refunds are available only for warranty-eligible products purchased directly on LifeStraw.com. Warranty-eligible products purchased through other channels will only be considered for product or component replacement. If we replace your LifeStraw product, the replaced product will continue to be warranted for the remaining time of the original Warranty Period. All returned parts for which you have received a refund or replacement will become the property of LifeStraw, and LifeStraw reserves the right to request that you mail the product to back to us at no cost to you. The LifeStraw Limited Warranty does not cover any additional property other than the LifeStraw product.
LIFESTRAW WARRANTY LIMITATIONS AND EXCLUSIONS
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
No representative of LifeStraw and its affiliates or any third party is authorized to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY LIFESTRAW PROVIDES FOR YOUR LIFESTRAW PRODUCT AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. LIFESTRAW EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND REMEDIES OF ANY KIND, WHETHER EXPRESS, STATUTORY, OR IMPLIED, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LIFESTRAW AND ITS AFFILIATES SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY—WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE—FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH YOU LIFESTRAW PRODUCT OR THESE TERMS, WHETHER OR NOT LIFESTRAW OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY IN CONNECTION WITH LIFESTRAW PRODUCT OR THIS LIMITED WARRANTY WILL NOT EXCEED THE PURCHASE PRICE THAT YOU ACTUALLY PAID.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG A WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.