Shipping and Delivery
Questions regarding Shipping from LifeStraw
What is the LifeStraw shipping policy?
UNITED STATES OF AMERICA. FREE SHIPPING. Orders over $75 within the US lower 48 are eligible for Standard Ground Shipping. Our orders ship using several methods, including UPS Ground/SurePost, FedEx or USPS Priority/First Class Mail. Standard Shippin
Why hasn't my order shipped?
When will my order ship?We are a small team, and our warehouse is working hard to process orders as quickly as possible. Most orders are fulfilled within a couple of business days, but it may take a bit longer during busy periods, weekends, and holid
How do I find the status of my LifeStraw order?
When an order is placed on our site, you should get an email and text (if you added your phone number) with your confirmation. Once this order has been processed and shipped, you will get another notification with tracking information. If, for any re
My order arrived damaged... What should I do?
We want you to have the best experience possible when ordering and using our LifeStraw products. If an item arrives damaged, please file for a warranty replacement. Please click HERE to submit your request. If you need additional assistance or would
My shipment was marked as delivered but I didn't get it...What should I do?
First, don't panic!. If the tracking information shows that your package has been delivered, but you can't find it within 48 business hours of the expected delivery date, please double-check the following:. If this still does not show up, please emai
Why does my tracking information still say the order is in “pre-shipment”?
We know how frustrating and confusing this can be, especially when you are super excited to get your order!. Once you receive an email from us with tracking information, our team has processed your order, fulfilled it, packed it up, and handed it off
Where does LifeStraw Ship?
We currently ship to the following locations*:. Aland Islands, Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croata, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia,