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Pressure or Assembly

LifeStraw Escape | Troubleshooting Lack of Pressure in Escape

If your LifeStraw Escape is not holding pressure or experiencing a slow flow, try these troubleshooting steps. If you are still experiencing issues or need to speak to a customer service representative, please reach out to [email protected].

LifeStraw Peak Series Compatibility FAQ

The Peak Series Straw, Peak Squeeze, 3L Gravity System, and 8L Gravity System are designed to work across the Peak platform in different ways. The Peak Straw can also attach to many standard single use water bottles. Yes. The membrane microfilter fro

Pitcher Housing Tight, Stuck or Difficult to Reinsert

Some customers may find that the filter housing in the 7-cup glass pitcher feels tight, difficult to remove, or difficult to place back into the glass carafe. The 7-cup glass carafe is handblown, which means slight variations in size and shape are ex