Order Help
Questions about Orders with LifeStraw
Can I edit or cancel my order?
Made a mistake or need to make a quick change? We understand, and we’ve made it easier to update your order shortly after checkout. You can edit or cancel your order within 30 minutes of placing it from your order confirmation page. After that window
What payment methods do you accept?
We accept all major credit and debit cards and PayPal + Apple Pay options. We cannot accept cash, checks, or money orders as a form of online payment. Note: If you are using PayPal or Apple Pay, please double-check that your shipping address in your
Preorders: Frequently Asked Questions
What is a preorder?. A preorder allows you to purchase a product before it is available to ship. Your order will be reserved and shipped once inventory becomes available. When will I be charged?. Payment is collected in full when you place your preor