Preorders: Frequently Asked Questions

What is a preorder?

A preorder allows you to purchase a product before it is available to ship. Your order will be reserved and shipped once inventory becomes available.

When will I be charged?

Payment is collected in full when you place your preorder, not when the product ships.

When will my preorder ship?

Your preorder will ship once the product becomes available. Estimated shipping dates, when provided, are subject to change. You will receive a shipping confirmation email with tracking information once your order ships.

Can I cancel my preorder?

Yes. If your preorder has not shipped, please contact our Customer Service team to request a cancellation and refund. Once your order has shipped, it can no longer be canceled.

Can I return a preordered product?

Yes. Unused products may be returned within 30 days of the delivery date, subject to our return policy. The 30-day return window begins when your order is delivered, not when you place your preorder.

What if my order contains both preorder and in-stock items?

Shipping arrangements may vary depending on product availability. Please contact our Customer Service team if you have questions about your order.

Need assistance?

Our Customer Service team is happy to help with questions about your preorder, cancellation requests, or returns. Contact us.