Why does my tracking information still say the order is in “pre-shipment”?
We know how frustrating and confusing this can be, especially when you are super excited to get your order!
Once you receive an email from us with tracking information, our team has processed your order, fulfilled it, packed it up, and handed it off to the carrier. Depending on the carrier, they may not show updates for days except for delivery scans.
Your order should still be on the way, but if you notice the information has not been updated in more than two weeks, please contact the carrier directly for assistance.
If they cannot locate the shipment, please email us at email@example.com for support.