LifeStraw Go, Go Series and Tumbler | Why is my LifeStraw Go bottle leaking between the lid and the bottle?Updated 17 days ago

If your LifeStraw Go Series bottle is leaking, it may be due to missing or misaligned components inside the lid. Please check the following:

• Black O-ring: Ensure there is a black O-ring seated around the inner edge of the lid.

• Vacuum seal: Confirm there is a small, dime-sized vacuum seal in the center of the lid.

If either part is missing or not properly in place, this can cause leaking during use.

If you are within warranty, please email us at [email protected] with the following information:

• A brief description of the issue
• Your bottle model (and a photo, if possible)
• A copy of your purchase receipt
• Your full shipping address

Our Customer Experience Team will be happy to help resolve the issue.

Please note: Replacement part shipments are subject to our standard shipping availability. At this time, we ship to the US, Canada, and select European countries. If you are located outside these regions, we may not be able to ship replacement parts to your address. Please contact us and we will do our best to assist.