LifeStraw EU Return Policy

If you would like to return an item purchased from our EU LifeStraw website, please follow the guidelines below.

Eligibility

To qualify for a return, your item must:

1. Be unused
2. Be in the original manufacturer’s labeled packaging
3. Include a copy of the original invoice

Important Notes

• Returns are only accepted for items purchased directly from the EU LifeStraw site.
• We cannot accept returns from Amazon or other third-party sellers. If such items are sent, we cannot take responsibility for them.

Return Address

Please ship eligible returns to:

LifeStraw Returns Dept.

Walravenlaan 11

1119 ME Schiphol-Rijk

The Netherlands

Return Instructions

• Email us at info@lifestraw.com before returning your order. Please include:
  • The specific items you are returning
  • The tracking number once your package is in transit
• Customers are responsible for return shipping costs. We are unable to provide prepaid labels.
• LifeStraw is not responsible for lost or stolen shipments.

Refunds

Once our fulfillment center verifies the condition of your returned product, we will begin processing your refund.