My promotional code is not working. What should I do?
If you are having an issue with entering a promotional code at checkout, please ensure that:
- You have met the requirements for the code (read the terms and conditions, which can be found at the bottom of the promotional email received or current sales page)
- The promotional code applies to all the items in your cart (not all items are eligible for a discount)
- The promotional code has not expired (many of these sales are time sensitive, and the expiration information can be found at the bottom of the promotional email)
If you are sure the code is valid but still not working, please contact us at firstname.lastname@example.org for more support.