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For media requests, please contact us at <a href="mailto:info@lifestraw.com">info@lifestraw.com</a> for more assistance.&#xA0;<span data-slate-fragment="JTVCJTdCJTIydHlwZSUyMiUzQSUyMnBhcmFncmFwaCUyMiUyQyUyMmNoaWxkcmVuJTIyJTNBJTVCJTdCJTIydGV4dCUyMiUzQSUyMkZvciUyMG1lZGlhJTIwcmVxdWVzdHMlMkMlMjBwbGVhc2UlMjBjb250YWN0JTIwdXMlMjBhdCUyMCUyMiU3RCUyQyU3QiUyMnR5cGUlMjIlM0ElMjJsaW5rJTIyJTJDJTIydXJsJTIyJTNBJTIybWFpbHRvJTNBaW5mbyU0MGxpZmVzdHJhdy5jb20lMjIlMkMlMjJjaGlsZHJlbiUyMiUzQSU1QiU3QiUyMnRleHQlMjIlM0ElMjJpbmZvJTQwbGlmZXN0cmF3LmNvbSUyMiU3RCU1RCU3RCUyQyU3QiUyMnRleHQlMjIlM0ElMjIlMjBmb3IlMjBtb3JlJTIwYXNzaXN0YW5jZS4lQzIlQTAlMjIlN0QlNUQlN0QlNUQ=">

For media requests, please contact us at info@lifestraw.com for more assistance.

Who do I contact for media requests?

About LifeStraw

Contacts

Does LifeStraw offer any special discounts?

Can I cancel my order?

Why hasn't my order shipped?

My promotional code is not working. What should I do?

What payment methods do you accept?

I only received a partial order...where is the rest?

Why does my tracking information still say the order is in “pre-shipment”?

How do I find a LifeStraw authorized seller in my region?

Order Status

What is the LifeStraw shipping policy?

How do I find the status of my LifeStraw order?

My order arrived damaged... What should I do?

My shipment was marked as delivered but I didn't get it...What should I do?

Where does LifeStraw Ship?

Shipping and Delivery

What is LifeStraw's return and refund policy?

LifeStraw EU Return Policy

Are LifeStraw products covered by a warranty?

Warranty Support FAQs

Replacement Parts

Returns and Warranty FAQ for Amazon and Third Party Retailer Purchases

Returns, Exchanges, Warranty and Replacement Parts

Subscription FAQ's | LifeStraw Home Replacement Filters

How do I access my LifeStraw filter subscription?

How do I cancel my subscription?

How do I skip a subscription shipment?

Subscriptions

Orders, Shipping and Returns

General Troubleshooting | Why Does My New LifeStraw Product Have a Plastic or Chemical Taste?

Troubleshooting | Why can't I pull water through my bottle at first use?

LifeStraw Go Series | My LifeStraw Go Series water bottle is slow or clogged.

LifeStraw Home Microfilter Membrane | Why has my LifeStraw Membrane Microfilter become clogged before the end of the filtration cycle?

LifeStraw Home | My new LifeStraw Home is filtering really slow. Is this normal?

LifeStraw Home | Filter Housing doesn't empty

LifeStraw Max | What should I do if I'm experiencing low flow rate or clogging with LifeStraw Max?

LifeStraw Peak Series | Peak Filter is performing slowly

Peak Bottle | Why can't I pull water through my bottle at first use?

LifeStraw Peak Series| What should I do if my LifeStraw Peak Gravity or Squeeze Water Filter System becomes clogged?

Clogged or slow flow

Community is leaking from main body

LifeStraw Go Series Waterbottle | Water bubbling up out of LifeStraw Go Series Mouthpiece

LifeStraw Go, Go Series and Tumbler | Why is my LifeStraw Go bottle leaking between the lid and the bottle?

LifeStraw Max | What should I do if I start to experience water leaking from my LifeStraw Max?

Mission Filter is leaking from red valve

Mission leaking at connection point

Leaking

LifeStraw Community | Where is the filter in the Community located?

General Troubleshooting

LifeStraw Escape | Troubleshooting Lack of Pressure in Escape

LifeStraw Home | I'm having trouble removing the membrane microfilter from my LifeStraw Home product. What should I do?

Pressure or assembly problems

Troubleshooting

LifeStraw Sip | Do you need to clean the LifeStraw Sip before using it?

LifeStraw Sip | Can I use the LifeStraw Sip with beverages other than water?

LifeStraw Sip | What happens at the end-of-life for the LifeStraw Sip? Is it recyclable, refillable, etc.? Is the filter replaceable?

LifeStraw Sip | What is the lifespan of the LifeStraw Sip?

LifeStraw Sip | Do I need to worry about dirty water in the carry case?

LifeStraw Sip | Is the LifeStraw Sip the thinnest (smallest diameter) straw product you’ve ever made?

LifeStraw Sip

LifeStraw Peak System | How can I use my LifeStraw Peak 3L Gravity Water Filter System with other Peak products?

LifeStraw Peak Personal Straw | How can I use my LifeStraw Peak Personal Water Filter Straw with other Peak products?

LifeStraw Peak Personal Straw | Which gravity systems will the Peak straw connect to?

LifeStraw Peak Personal Straw | Which replacements do I buy for my Peak personal water filter?

LifeStraw Peak Series | How can I use my LifeStraw Peak Series 8L Gravity System with other products?

LifeStraw Peak Series | What is the flow rate for the Peak Series 3L and 8L Gravity Systems?

LifeStraw Peak Series | Will the Peak Series straw filter fit inside a single-use bottle?

LifeStraw Peak Squeeze | How can I use my Collapsible Squeeze Water Filter System with other Peak products?

LifeStraw Peak Squeeze | What is the flow rate for the Peak Series Collapsible Squeeze Systems?

Peak Series

LifeStraw Go Series & Tumbler | Is the LifeStraw Go Series water filter bottle or tumbler dishwasher safe?

LifeStraw Go Series and Tumbler | Where can I find the right replacement filters for the LifeStraw Go Series water bottles and tumblers?

LifeStraw Go Series | What type of plastic is used in the LifeStraw Go Series water bottles?

LifeStraw Go Series | What is the LifeStraw Go Series membrane microfilter made from?

LifeStraw Go Series | How do I store the LifeStraw Go series if I am not going to use it for over a month?

LifeStraw Go Series | Is the LifeStraw Go Series bottle capacity accurate even with the filter inserted?

LifeStraw Go Series | Do I need a silicone base for my LifeStraw Go Series bottle?

Can I use the Go Series bottle for international travel?

Go Series

LifeStraw Escape | How often should the filters for the Escape be replaced?

LifeStraw Escape | Where is the Escape made?

LifeStraw Escape | What is the flow rate of the Escape?

LifeStraw Escape | Where do I get replacement filters for the Escape?

LifeStraw Escape | How much does the Escape weigh?

LifeStraw Escape | What is the Escape best used for?

LifeStraw Escape | Can a hose be attached to the Escape tap?

LifeStraw Escape | What are the Escape materials made from?

LifeStraw Escape | How much manual force does the Escape require to hand pump?

LifeStraw Escape | Are there any safety precautions for the Escape because it is a pressurized device?

Escape

LifeStraw Max | What is the recommended height for a gravity-based water source to ensure the LifeStraw Max meets the minimum requirements for pressure?

LifeStraw Max

General FAQ | Can I use electrolytes or drink mixes with my filter?

General FAQ | Are your products recyclable?

General FAQ | What is the yellow stuff on the end of the Microfilter membrane

General FAQ | Are LifeStraw products BPA free?

General FAQ | Are LifeStraw products considered safe for vegans?

General FAQ | Are there temperature regulations for your products?

General FAQ | How do changes in pressure affect my bottle (air travel, altitude & hot temperatures)? Will it cause leaking?

General FAQ | What is the LifeStraw membrane made from?

General FAQ's

What materials are used in the LifeStraw filter housing and membrane? Are they made from HDPE?

Home Pitchers and Dispensers

Common FAQ

LifeStraw Community | Product Guide

LifeStraw Escape High-Flow Pressurized Purifier | Product Guide

LifeStraw Family | Product Guide

LifeStraw Flex | Product Guide

LifeStraw Go Series Water Filter Bottles + Tumblers | Product Guide

LifeStraw Go | Product Guide

LifeStraw High-Capacity Dispenser | Product Guide

LifeStraw Home Dispenser | Product Guide

LifeStraw Home Pitcher | Product Guide

LifeStraw Home Studio Dispenser | Product Guide

LifeStraw Max | Product Guide

LifeStraw Mission | Product Guide

LifeStraw Peak Collapsible Squeeze Water Filter Systems | Product Guide

LifeStraw Peak Series 3L Gravity Water Filter System | Product Guide

LifeStraw Peak Series 8L Gravity Water Filter System with 8L Safe Storage Bag | Product Guide

LifeStraw Peak Series 8L Gravity Water Filter System | Product Guide

LifeStraw Peak Series Gravity Water Purifier System | Product Guide

LifeStraw Peak Series Solo Water Filter | Product Guide

LifeStraw Peak Straw Filter | Product Guide

LifeStraw Personal | Product Guide

LifeStraw Sip | Product Guide

Product Guides

LifeStraw Escape | Long-Term Storage and Cleaning

My LifeStraw Mission & Family | Cleaning and Long-Term Maintenance

LifeStraw Personal Straw | How to store and clean your Personal LifeStraw

LifeStraw Go Series | How do I clean my LifeStraw Go Series mouthpiece?

LifeStraw Go Series Water Bottle | I have discovered mold and mildew growth on my LifeStraw Go Series water bottle, mouthpiece, or filter. What do I do?

Cleaning your Go Series Bottle and Tumbler

Go Series Water Bottle and Tumbler

LifeStraw Max | How do I clean the pre-filter of LifeStraw Max?

LifeStraw Max | How do I replace the carbon filter for my LifeStraw Max?

LifeStraw Max | How do I replace the membrane ultrafilter set for my LifeStraw Max?

LifeStraw Max | How do I run the backwash procedure for LifeStraw Max?

LifeStraw Max | How should I store LifeStraw Max?

Max High-Flow Water Purifier

LifeStraw Peak Gravity | How should I store my LifeStraw Peak Gravity Water Filter System?

LifeStraw Peak Series | Cleaning and Maintaining Peak Series Bags and Reservoirs

LifeStraw Peak Series | How should I clean my LifeStraw Peak Series Water Filter Straw?

LifeStraw Peak Series | How should I store my LifeStraw Peak Series Personal Water Filter Straw?

LifeStraw Peak Squeeze | Cleaning and Long-Term Storage

Sip Essential – Daily Cleaning

Sip Essential – Storage Instructions

Sip Essential – First Use Instructions

Sip Essential – Mouthpiece Removal and Reattachment

Alternative Cleaning Solutions

Are there temperature regulations for your products?

How do I know it’s time to replace my filter?

How do I rehydrate a membrane microfilter?

General Care & Maintenance

How to Clean and Maintain the LifeStraw Pitcher and Dispenser

How to Store the LifeStraw Home Filters

LifeStraw Home | Can I use the same filter for my LifeStraw Home pitcher and dispenser?

How to Replace Your LifeStraw Home Filters in Pitchers and Dispensers

Home Pitcher and Dispensers

LifeStraw Community | How to Clean and Maintain Your LifeStraw Community Water Purifier

How often do I change the Community filter?

What are the sizes of the Community hoses if I need a replacement?

Community High Capacity Water Purifier

Care and Maintenance

Product Help

Calcification in Boiled Water

Do LifeStraw products work for boil water advisories?

How do I protect myself during a boil water advisory if I don't have a LifeStraw product?

Water Filter vs Water Purifier | Do I need to use purification tablets or boil water with your products?

Who do I contact for media requests?Updated 2 months ago