Pressure or assembly problems

LifeStraw Escape | Troubleshooting Lack of Pressure in Escape

If your LifeStraw Escape is not holding pressure or experiencing a slow flow, try these troubleshooting steps. If you are still experiencing issues or need to speak to a customer service representative, please reach out to [email protected].

LifeStraw Home | I'm having trouble removing the membrane microfilter from my LifeStraw Home product. What should I do?

Sometimes a little extra pressure may be needed to "pop" out the membrane microfilter for cleaning, storing, or replacing. When taking out the membrane microfilter, start by removing the filter housing and twisting off the bottom cap. Next, place you