Order Status
Questions about Orders with LifeStraw
Does LifeStraw offer any special discounts?
We offer veteran/active duty, 501c3, disaster-related, and large bulk order discounts. Please email us at [email protected] for more support.
Can I cancel my order?
Our warehouse works diligently to fulfill all orders quickly. We are unable to cancel or change orders once submitted. Please reach out to [email protected] if you have an issue with your order. If we are unable to cancel, you can process a RETURN o
Why hasn't my order shipped?
When will my order ship?We are a small team, and our warehouse is working hard to process orders as quickly as possible. Most orders are fulfilled within a couple of business days, but it may take a bit longer during busy periods, weekends, and holid
My promotional code is not working. What should I do?
If you are having an issue with entering a promotional code at checkout, please ensure that:. If you are sure the code is valid but still not working, please get in touch with us at [email protected] for more support.
What payment methods do you accept?
We accept all major credit and debit cards and PayPal + Apple Pay options. We cannot accept cash, checks, or money orders as a form of online payment. Note: If you are using PayPal or Apple Pay, please double-check that your shipping address in your
I only received a partial order...where is the rest?
Many orders—especially larger ones like the Community Filter—may ship in multiple packages with separate tracking numbers. Our warehouse team often sends items separately for larger or multi-item orders. Please check your email for multiple tracking
Why does my tracking information still say the order is in “pre-shipment”?
We know how frustrating and confusing this can be, especially when you are super excited to get your order!. Once you receive an email from us with tracking information, our team has processed your order, fulfilled it, packed it up, and handed it off
How do I find a LifeStraw authorized seller in my region?
If you live in the United States, Europe, Canada, or Oceania, you can use this link to find a retailer in your region.For all other countries with current partners, you can use this link.